Shipping Policy

Order processing

Orders are picked and packed at our Detroit warehouse Monday through Friday, excluding federal holidays. Most orders leave the building within 1–2 business days of payment clearing.

If an item is temporarily out of stock, we will email you before splitting or delaying the shipment. You can always cancel an unshipped order for a full refund.

Shipping rates and delivery

We ship to all 50 US states and Washington, DC. Standard shipping is free on orders over $59; below that, a flat rate applies at checkout.

Delivery estimates start when the carrier scans your parcel, not when the order is placed. Remote areas and severe weather can add a day or two.

Tracking your order

As soon as your order is scanned by the carrier we email a tracking link. You can also find tracking under My account → Orders on this site.

Tracking can take up to 24 hours to show movement after the label is created. If there is no update for five business days, contact us and we will open a carrier trace.

Changing your address

We can change a shipping address only before the order is packed. Email hello@vexmio.shop with your order number as soon as possible.

• Include the full new address and the order number in the subject line.
• Once a parcel is handed to the carrier, the address cannot be edited.
• If a parcel is returned as undeliverable, we will contact you to arrange reshipment. A second shipping charge may apply.

Lost, delayed or damaged parcels

If your tracking shows delivered but the parcel is missing, check with neighbours and your building office first, then contact us within 7 days.

For damaged items, keep the box, packing material and the product, and send photos to hello@vexmio.shop. We will replace the item or refund it, including any shipping paid.

Delays caused by carriers are outside our control, but we will still help you file a claim and keep you updated.

Sales tax

Sales tax is calculated at checkout based on the delivery address and applicable state and local rates. The amount shown at checkout is the amount charged.

Business buyers are responsible for any use tax owed in their own jurisdiction.

Where we ship

We currently ship within the United States only, including Alaska and Hawaii. We do not ship to US territories, PO boxes at this time, or international addresses.

APO and FPO addresses are not supported. If you are outside the US, email us and we will let you know when your region opens.

Shipping questions

For anything not covered here, email hello@vexmio.shop or call +1 (313) 555-0195, Monday to Friday, 9am–5pm Eastern.

Please include your order number so we can look up the shipment before replying.