Returns & Refunds

The 30-day window

You have 30 calendar days from the delivery date to request a return. The count starts the day the carrier marks the parcel delivered.

Requests made after 30 days may be refused, but we will always look at the circumstances before saying no.

Condition of the item

Returned items must be unused, clean and in the original packaging, with all parts, inserts and printed material included.

• Cookware and tools may be inspected, but not used for food preparation.
• Items returned with food residue, scratches or missing parts may receive a partial refund or be sent back to you.
• Do not tape labels directly to the product box — use an outer carton.

How to start a return

1. Email us at hello@vexmio.shop with your order number and the item you want to return.
2. Wait for approval. We reply within one business day with return instructions and the address.
3. Pack and ship. Use a trackable service and keep the receipt until your refund is issued.

Returns sent without prior approval may be refused at the warehouse.

Return shipping costs

Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. In those cases we provide a prepaid label.

If you use our discounted label, the cost is deducted from the refund. Original shipping charges are refunded only when the whole order is returned because of our error.

Refunds

We inspect returns within 2 business days of arrival. Approved refunds are issued to the original payment method within 5–10 business days; your bank may take a few more days to post it.

We will email you when the refund is issued. Partial refunds are explained in that email.

Exchanges

We do not process direct exchanges. Return the unwanted item for a refund and place a new order — this gets the replacement to you faster and keeps stock accurate.

If you need help choosing the right size or set, email us before ordering.

Damaged or incorrect items

If something arrives broken, scratched or different from what you ordered, contact us within 7 days of delivery with photos of the item and packaging.

We will arrange a replacement or a full refund, including shipping. Please do not discard the packaging until the claim is closed.

Non-returnable items

The following cannot be returned:

• Items that have been used for food preparation or washed
• Custom or personalised orders
• Gift cards
• Clearance items marked as final sale at the time of purchase

Return questions

Email hello@vexmio.shop or call +1 (313) 555-0195 with your order number. We answer Monday to Friday, 9am–5pm Eastern.