Legal / Terms
Terms of Service
The rules that apply when you browse vexmio.shop or place an order — pricing, payment, delivery, liability and your consumer rights.
Agreement to these terms
These Terms of Service govern your use of vexmio.shop and any purchase you make from us. By browsing the site or placing an order you accept these terms. If you do not agree, please do not use the site.
You must be at least 18 years old, or have permission from a parent or guardian, to place an order.
Use of the site
You may use the site for lawful, personal shopping. You agree not to:
- Attempt to gain unauthorised access to accounts, servers or systems
- Copy, scrape or resell site content without written permission
- Interfere with checkout, security features or other customers’ use
- Submit false information, fraudulent orders or abusive content
We may suspend or cancel access if we reasonably believe these rules have been broken.
Products and availability
We describe products as accurately as we can, but colours can vary between screens and natural materials vary between pieces. Dimensions and capacity figures are approximate.
Stock is limited and updated continuously. Adding an item to your cart does not reserve it. If an item becomes unavailable after you order, we will contact you and refund that portion promptly.
Pricing and errors
Prices are shown in US dollars and exclude any tax calculated at checkout. We may change prices at any time, but changes do not affect orders already confirmed.
If a product is listed at an obviously incorrect price, we may cancel the affected order and refund you in full, even after an order confirmation has been sent. We will always tell you before doing so.
Orders and payment
An order is an offer to buy. Our acceptance occurs when we send a dispatch confirmation. We may refuse or cancel an order for stock, payment, fraud or pricing reasons.
Payments are processed by third-party providers. You authorise us and our processor to charge the payment method you supply, including the correct amount of tax and shipping.
Promotional codes cannot be combined unless stated, have no cash value and may be withdrawn at any time.
Shipping, returns and refunds
Shipping timelines, rates and coverage are described in our Shipping Policy. Returns and refunds are governed by our Returns & Refunds Policy. Both form part of these terms.
Intellectual property
All site content — text, photography, illustrations, logos, page design and code — is owned by or licensed to Vexmio and protected by copyright and trademark law. You may not reproduce, distribute or create derivative works from it without our written permission.
Product names and third-party marks remain the property of their owners.
Reviews and user content
If you submit a review, photo or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it in connection with the store. You confirm the content is yours, is accurate and does not infringe anyone else’s rights.
We may remove content that is unlawful, misleading, offensive or unrelated to the product.
Disclaimers
The site and products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Nothing in these terms limits rights you have under mandatory consumer protection law. Product safety and care instructions are printed on packaging and must be followed.
Limitation of liability
To the maximum extent permitted by law, Vexmio is not liable for indirect, incidental, special or consequential damages, loss of profits, or loss of data arising from your use of the site.
Our total liability for any claim relating to an order is limited to the amount you paid for that order. This does not apply to fraud, death or personal injury caused by our negligence, or any liability that cannot be excluded by law.
Governing law
These terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Wayne County, Michigan, unless a mandatory consumer law in your state gives you a different forum.
Changes to these terms
We may update these terms from time to time. The version in force is the one published on this page at the time of your order. Continued use of the site after an update means you accept the revised terms.
Contact
Questions about these terms: hello@vexmio.shop or +1 (313) 555-0195. Vexmio, 500 Woodward Avenue, Floor 15, Detroit, MI 48226.
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Our customer care team answers Monday to Friday, 9am–5pm Eastern. We usually reply within one business day.