Legal / Privacy
Privacy Policy
What we collect, why we collect it, how long we keep it and the choices you have. Written in plain English, with no dark patterns.
Overview
Vexmio (“we”, “us”) operates vexmio.shop. This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to this website and to orders placed through it.
By using the site you agree to the practices described here. If you do not agree, please do not use the site or place an order.
Information we collect
We collect information you give us and information generated automatically when you use the site.
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, email, phone, shipping and billing address | You, at checkout or when contacting us |
| Order details | Items purchased, order value, delivery notes, return history | You and our store platform |
| Payment data | Card brand, last four digits, billing postcode | Our payment processor — we never store full card numbers |
| Technical data | IP address, device type, browser, pages viewed | Automatically, via cookies and server logs |
| Communications | Emails, support messages, reviews you submit | You |
How we use information
- To process, pack, ship and track orders
- To handle returns, refunds and warranty claims
- To answer questions and provide customer care
- To detect fraud and secure the checkout
- To improve product selection, site performance and navigation
- To send order updates and, if you opt in, occasional marketing emails
- To meet tax, accounting and legal obligations
We do not sell your personal information, and we do not share it with advertising networks for cross-site behavioural targeting.
Cookies and similar technologies
Cookies keep your cart working, remember your preferences and help us understand how the site is used. You can manage them in your browser, though blocking essential cookies will break checkout.
| Type | Purpose | Can you opt out? |
|---|---|---|
| Essential | Cart, session, checkout security | No — required to shop |
| Preferences | Currency, region, accessibility settings | Yes |
| Analytics | Aggregated page and funnel measurement | Yes, via browser or opt-out link |
| Marketing | Measuring our own email and ad campaigns | Yes |
When we share information
We share only what is needed with service providers who help us run the store:
- Payment processors, to authorise and capture payments
- Shipping carriers and fulfilment partners, to deliver orders
- Email and support platforms, to send order updates and replies
- Analytics and security providers, under processing agreements
- Professional advisers and authorities, where required by law
These providers may only use the data for the service they perform for us. We may also transfer information if the business is sold or reorganised, subject to this policy.
How long we keep information
Order and tax records are kept for at least 7 years to meet accounting requirements. Support messages are kept for up to 3 years. Marketing preferences are kept until you unsubscribe, plus a short suppression record so we do not contact you again by mistake.
Analytics data is aggregated or deleted within 26 months.
Security
We use HTTPS across the site, tokenised card processing, access controls and routine software updates. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If you suspect unauthorised activity on your account, contact us immediately at hello@vexmio.shop.
Your privacy rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete information, subject to legal retention duties
- Obtain a portable copy of your data
- Opt out of marketing at any time
- Appeal a decision we make about a privacy request
California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct and limit the use of sensitive information. We do not sell or share personal information as those terms are defined by California law.
To exercise a right, email hello@vexmio.shop. We may ask for information to verify your identity and will respond within the period required by law.
Children
The site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information to us, contact us and we will delete it.
Changes to this policy
We may update this policy to reflect changes in our practices or the law. The revision date at the top of the page always shows the current version. Material changes will be announced on the site or by email where appropriate.
Contact us
Privacy questions and requests: hello@vexmio.shop or +1 (313) 555-0195. Postal address: 500 Woodward Avenue, Floor 15, Detroit, MI 48226.
Still need a hand?
Talk to a human.
Our customer care team answers Monday to Friday, 9am–5pm Eastern. We usually reply within one business day.